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Meghan,Please pass this to the Supervisor and or Director of Jarvis.The support and staff provided by your company was outstanding.Each individual that touched my special event, was extremely competent in the areas that they were assigned. Each member represented your company in the most positive light. Additionally, their customer service skills are unpatrolled as, I am not the easiest person to work with. We, the wife and I were very demanding and I could say, a royal pain. Again, your staff were out in front with each and every request.Great people are a direct reflection of their bosses.I have also forward similar comments to the USAA representative suggesting that your company be the first to respond for all USAA issue.We thank you and your staff for your total professionalism.Meghan, should also be included in this group as she was my primary GO TO POC and was always available, provided the right answer and or service as needed.Again, Thank you.Respectfully, WWP/Pick Rank Does Not Confer Privileges - Nor Give Power! It Imposes Responsibility.WILLIAM W. (PICK) PICKENHEIMTACOM LCMC,Deputy Chief of StaffPrivacy Act of 1974 may apply to this memorandum. This memorandum may contain information which must be protected IAW DOD 5400.11R andconsidered:For Official Use Only (FOUO).Classification: UNCLASSIFIEDCaveats: NONE

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