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Date: July 7, 2011To: Jarvis ConstructionSubject: Fire Damage Cleaning and Reconstruction at xxxxx Beechwood, Beverly Hills, Michigan 48025On November 8, 2010 we had a fire in our kitchen. We were referred to 3 fire repair companies. Jarvis was third in our minds….until we met Matt Bajis. Matt arrived on time for our meeting. He was polite, empathetic, professional and highly competent. In the course of time he spent with us at the first meeting, he instilled a confidence that Jarvis could and would handle our fire restoration. We were faced with an unusual deadline as the fire occurred 6 weeks before Christmas and 7 weeks before our wedding. Matt immediately organized the structure and contents cleaning and painting. He assigned us a project manager who oversaw the cleaning and painting schedules. We discussed with Jarvis the time frame involved in selecting all of the materials and beginning the demolition before Christmas and mutually made the decision to delay the work until after the holidays.Matt was faced with making a change in the project managers during the project and assigned Steve Owens to our project. Both Matt and Steve met with us to ensure a smooth transaction. We were skeptical about the change and within days were confident Steve was the right man for the job. When we would call Steve, he promptly answered his cell phone; the message very seldom went to voice mail, and when it did, he rapidly returned the call. Steve recommended quality people for our project and diligently followed up on all the tasks. Steve is very professional and approachable and he came to our house regularly to oversee all phases of the work. Matt and Steve were responsive to all of our concerns and held regular meetings with us.Although the work took much longer than we anticipated, we are very pleased with the outcome as well as very pleased that we chose Jarvis to do the work. We are very happy to recommend Jarvis and Matt and Steve.Many thanks and best regards,Linda TremblayJarvis Property Restoration, We work for YOU! Customer service is our number one goal! Services rendered, fire damage restoration and contents cleaning.
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